Quality Manual |
4 – Context of the organization |
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Section 4.2 | Section Revision: B | Revision Date: 9/13/2017 |
4.2 Understanding the needs and expectations of interested parties | ||
Approved By: Dave Zirkelbach | Date: 6/19/2017 |
Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet DEE client and applicable statutory and regulatory requirements, DEE determines the parties and requirements of interested parties that are relevant to the quality management system, as well as monitor and review information about these via:
- Identifies Tier 2 Suppliers that will be supplying material/components and assesses their ongoing performance
- Identifies Client Critical to Quality (CTQ) elements/aspects of components or assemblies and translates these into a documented Inspection Plan, which
- Can translate into requesting Certificates of Assurance from Tier 2 Suppliers to ensure quality aspects/needs/expectations of products are met,
- Identifies risk level of components or assemblies and documents this risk scoring assessment, and the higher risk items trigger greater CTQ review and PFMEA Poka Yoke review,
- Performs First Article Approval process for new components and assemblies to verify needs and expectations will be met,
- Performs PFMEA Risk assessments within First Article Approval
- Performs Management Review Meetings which review Employee, Supplier, and Client feedback, performance, and data,
- Monitor Quality Performance of Tier 2 Supplier and DEE internal quality and performance with automated flag systems and reporting,
- Review Client Purchase Orders and Contracts which specify requirements, needs, expectations, and regulatory requirements – and translate these into order requirements, work instructions
Dee Electronics defines the following as interested parties:
- All clients
- All internal team member
- All Suppliers
- External vendors which perform calibration on tools
- All banks involved with day to day operations
- All shipping carriers
- Our client’s customers
- Certification Companies
- Government and Regularity Bodies