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| Quality Manual |
5 – Leadership |
|
| Section 5.2.1 | Section Revision: A | Revision Date: 3/30/2017 |
| 5.2.1 – Establishing the Quality Policy | ||
| Approved By: Dave Zirkelbach | Date: 3/30/2017 | |
GENERAL QUALITY POLICY
Dee Electronics is committed throughout to meeting our customer’s requirements and expectations, as well as committed to continuous improvement.
Our Organizational Goals: – Complete Customer Satisfaction – Complete Employee Satisfaction – Complete Supplier Satisfaction – Profitability, through implemented efficiency, innovation, teamwork, integrity, quality output, and customer satisfaction
Continuous Improvement Objectives: (a) Constant and continuous improvement in quality and service visible in daily or weekly improvement (measurable by changes to systems and procedures) (b) Continuous efficiency improvement and reduction of operating costs to enable us to be extremely competitive in the marketplaces we serve (measurable by growth in sales, increase in quoting activity, and lower operating costs as a % of net sales) (c) Continuous creation of new and differentiated advantages and services for our Customers, Suppliers, and Employees, via continuous development and improvement in Quality System (measurable by new services and programs created) (d) Intertwining of Quality System with our servicing and value-adding processes to achieve superior customer growth and retention (measurable by growth in sales, employee satisfaction and ability to perform for the customer, and new services and service levels created for customers)
Quality Performance Objectives:
1. Defect Free shipments of 99.5% or greater (measured by dividing # of defect units by total units shipped)
Service quality objectives:
1. On Time Delivery % of 99.3% per order confirmed delivery Lead-times/Ship Dates
2. CAR turnaround time of 5 working days average
Quality system objectives:
1. Reach ISO9001 Certification by July, 2014
2. Implement 100% implementation of PFMEA / Control Plans for All Assemblies by March 31, 2014
3. 100% Implemented Digital work instructions for all assemblies by March 31, 2014
PROCEDURAL POLICIES
The R&A for overall administration of Dee Electronics quality activities are shared by the President, the CEO/Treasurer, the Vice President-Sales, and the Vice President – Operations, who make up the Executive Management Team.
1. Authority
1.1 Quality policy is established by the top management and is approved by the President and the executive management team. Any changes to the policy must be likewise approved by the President and the executive management team.
2. Role of the policy
2.1 The main role of the quality policy is to communicate the company’s commitments and aspirations with regard to quality, and to define principal objectives for the quality management system.
2.2 The quality policy provides a framework for establishing specific quality objectives, and provides direction for the continual improvement effort. The use of quality policy in setting quality objectives is addressed in this manual in Section 5.4, Quality Planning. The use of the policy to facilitate continual improvement is explained in Operational Procedure QOP-85-01, Continual Improvement.
3. Communication
3.1 The quality policy is posted throughout the company, and its role is explained and discussed at the general orientation training provided to all employees.
3.2 The quality policy is also communicated to customers, vendors, and other interested parties. For this purpose, it is displayed in the reception area and posted on the company’s internet site.
4. Review
4.1 The quality policy is periodically reviewed within the framework of management reviews of the quality system. This is to ensure its continual relevance and suitability. The process for reviewing the quality policy is defined in Operational Procedure QOP-56-01, Management Review.
ASSOCIATED DOCUMENTS
QOP-56-01 Operational Procedure: Management Review
QOP-85-01 Operational Procedure: Continual Improvement