If this document is printed or copied, it is an uncontrolled document
| Quality Manual |
5 – Leadership |
|
| Section 5.2 | Section Revision: B | Revision Date: 6/8/2022 |
| 5.2 – Policy | ||
| Approved By: Todd Gifford | Date: 6/7/2022 | |
GENERAL QUALITY POLICY
Dee Electronics is committed throughout to meeting our customer’s requirements and expectations, as well as committed to continuous improvement.
- Establishing the Quality Policy
The R&A for overall administration of Dee Electronics quality activities are shared by the President/CEO, the Vice President-Sales, the Vice President – Operations, Vice President of IT, and the Vice President of Mfg. who make up the Executive Management Team.
Our Organizational Goals: – Complete Customer Satisfaction – Complete Employee Satisfaction – Complete Supplier Satisfaction – Profitability, through implemented efficiency, innovation, teamwork, integrity, quality output, and customer satisfaction.
All quality objectives are reviewed by the executive team every 6 months at a management review meeting.
Quality Performance Objectives:
a) Delivery Performance/late or early ‘ Objective set for delivery performance average of 97.0% or above for our Top 80% of our customers by $
b) Error-free Shipments ‘ Objective set for 99.7%+ lines to be delivered error-free to the customer
Service quality objectives:
a) RMA Turnaround Time ‘ Objective of 24 hour average turnaround or less for overall customer base
b) Improved New Product Introduction Service to Customers ‘ objective set to increase the level of New product introduction being done to customers as a service to improve our position with the customer. Evidence is increased new production information being sent out to salespeople, and sales people reflecting presentation in their call reports.
Quality system objectives:
a) Reach Tier 1 Preferred supplier recognition status at 2 customers each 12 months.
b) Receive feedback from 3 customers regarding the outstanding nature of our quality system each 12 months as compared to our peers.
Continuous Improvement Objectives:
a) Constant and continuous improvement in quality and service visible in daily or weekly improvement (measurable by changes to systems and procedures)
b) Continuous efficiency improvement and reduction of operating costs to enable us to be extremely competitive in the marketplaces we serve (measurable by growth in sales, increase in quoting activity, and lower operating costs as a % of net sales)
c) Continuous creation of new and differentiated advantages and services for our Customers, Suppliers, and Employees, via continuous development and improvement in Quality System (measurable by new services and programs created)
d) Intertwining of Quality System with our servicing and value-adding processes to achieve superior customer growth and retention (measurable by growth in sales, employee satisfaction and ability to perform for the customer, and new services and service levels created for customers)
2. Communicating the Quality Policy
2.1 The quality policy is posted throughout the company and held online for anyone to view.
2.2 The quality policy and its role is explained and discussed at the general orientation training provided to all employees.
2.3 The quality policy is also communicated to customers, vendors, and other interested parties. For this purpose, it is displayed in the reception area and posted on the company’s internet site.
Revision History:
| Revision | Date | Description of Changes | Approved By |
| A | 03/30/17 | Initial Release | Dave Zirkelbach |
| B | 06/08/2022 | Update management titles | Todd Gifford |