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Quality Manual	8 – Operations
Section 8.5.3	Section Revision: A	Revision Date: 3/30/2017
8.5.3 – Property belonging to customers or external providers
Approved By: Dave Zirkelbach		Date: 3/30/2017

GENERAL POLICY

Product and process information and appropriate work instructions are established and are communicated to relevant personnel. Operations and production processes are monitored and controlled, and are validated where appropriate. Equipment used in distribution processing and for monitoring and measurement activities are maintained. Methods for product release and delivery are defined.

Materials, components, and parts are identified. When required, traceability of materials and processes is recorded and maintained. Inspection and test status of product is identified to ensure that only product that has passed the required inspections is dispatched.

Customer-supplied products, if ever maintained, are controlled in the same manner as are purchased products. If ever maintained, Customer-owned tools, equipment, software, or other property are marked to indicate ownership. Any Loss, damage, or unsuitability of a customer’s product is recorded and reported to the customer.

Appropriate handling, storage and preservation methods are implemented to prevent product damage or deterioration. Receipt and dispatch to and from storage areas are controlled. The condition of products in stock is regularly assessed.

PROCEDURAL POLICIES

4. CUSTOMER PROPERTY

4.1 Receiving

4.1.1 Customer-supplied products (or personal data) are received and inspected following the same procedure that applies to purchased products, i.e., Operational Procedure QOP-74-03, Verification of Purchased Product. In the event the supplied products fail receiving inspection, or are not suitable for any other reason, the customer is contacted and a record is created in QF-85-02-01.

4.2 Marking, storage, and handling

4.2.1 Marking, storage, handling, and preservation of customer supplied products or personal data follow the same procedures that apply to purchased products. The applicable procedures are QOP-75-03, Product Identification and Traceability; QOP-75-04, Product Handling and Preservation; and QOP-75-05, Storage Areas.

4.2.2 Customer-owned tooling and returnable packaging are permanently marked so that ownership of each item is visually apparent.

4.2.3 Customer’s software, documents, and other intellectual property are protected to the same extent as would internal Dee Electronics’ documents of similar content, unless there are contractual requirements for special measure to protect customer’s intellectual property.

4.3 Special requirements

4.3.1 When specified in a contract, special handling instructions from customers will take precedent over the company’s standard procedures.

4.4 Loss or damage

4.4.1 Customers are contacted in the event of loss, damage, deterioration, or unsuitability of their products or personal data. Records are documented and maintained in QF-85-02-01.

ASSOCIATED DOCUMENTS

QOP-75-01 Operational Procedure: Operations Control

QOP-75-02 Operational Procedure: Work Instructions

QOP-75-03 Operational Procedure: Product Identification and Traceability

QOP-75-04 Operational Procedure: Product Handling and Preservation

QOP-75-05 Operational Procedure: Storage Areas

QOP-75-06 Operational Procedure: Packaging, Labeling and Shipping

QOP-74-03 Operational Procedure: Verification of Purchased Product

QOP-82-04 Operational Procedure: In-process Inspections

QOP-82-05 Operational Procedure: Final Inspection

QOP-83-01 Operational Procedure: Control of Nonconforming Product