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| QMS Operational Procedure |
QOP-82-02 |
|
| Section 8.2.2 | Section Revision: C | Revision Date: 1/13/2021 |
| Determination of requirements for products and services | ||
| Approved By: Dave Zirkelbach | Date: 6/21/2017 | |
I PURPOSE
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for processing and review of customer orders.
II APPLICATION
This procedure applies to all customer orders. This procedure concerns Sales, Warehouse, and Quality Assurance departments.
III PROCEDURE
1. Dee Electronics’ sales activities generates interest in new orders and products.
2. Sales contacts receive customer inquiries by phone, fax, mail, or electronic mail.
3. Sales and Operations management review the inquiries for product requirements, including statutory / regulatory requirements by the client, and prepare a quote.
4. After reviewing material availability, costing, delivery dates and all other customer requirements, the President, CEO/Treasurer, or Vice President of Sales sign off on the quotation. The quotation is then communicated to the customer either verbally or in writing.
5. When the customer responds there may be changes to the quotation. Sales will resolve any such differences with appropriate parties prior to accepting an order.
6.
Cedar Rapids: Orders are reviewed by Account Administrators/Inside Salespeople and are authorized electronically before forwarding to Credit Department or Purchasing, as appropriate.
Des Moines: Received orders are verified to the quotation for cost, quantity, and any special requirements and entered using DVA system.
- If a PPAP or 1st Article Approval is required, the PPAP/1st Article Procedure/flowchart is followed in conjunction with all other applicable procedures
7. Sales contacts verify that requirements not specified by the customer, but necessary for intended or specified use, and requirements dictated by laws and regulations are known.
8. Changes to orders are received and authorized by Sales, Sales management, or the President, CEO/Treasurer as necessary. Authorized changes to the orders are updated to reflect the changes.
9. The completed quotation (CR Only), order, and sales invoice are quality records.