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QMS Operational Procedure	QOP 8.5.1
Section 8.5.1	Section Revision: B	Revision Date: 5/21/2021
Control of production and service provision
Approved By: Dave Zirkelbach		Date: 7/11/2017

I  PURPOSE

The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for production and service provision.

II  APPLICATION

This procedure applies to customer orders for parts.  The order fulfillment process at Dee Electronics begins with the receipt of customer order and ends when product is shipped in accordance with customer requirements.

The overall Responsibility and Authority for activities related to this element of the standard have been assigned to the President.   Team members are charged with the responsibility to implement the procedure as written, and have been granted appropriate freedom and authority to do so.

III  PROCEDURE

1. The servicing method of Dee Electronics is identified on the following Process Flow Charts.

 

1.1. Modifications of the Process Flow Charts may be suggested via the Team Member Concern Form and are handled per procedures for Corrective and Preventive Action.

1.2. Appropriate equipment provisions (e.g., information systems, scanning equipment, and scales) are selected by the President to meet process flow requirements and ensure that customer requirements are adequately defined and fulfilled. Such equipment is utilized and maintained per Dee Electronics and manufacturer’s instructions, as applicable.

1.3. New equipment additions may be suggested via the Team Member Concern Form and are handled per procedures for Corrective and Preventive Action.

1.4. The President, Vice President of Operations, and Vice President, Sales ensures that all personnel implicated on the Process Flow Chart maintain a suitable, safe, organized, and clean work environment.

1.5. The President ensures that all personnel implicated in the process flow follow documented procedures and customer specified packaging requirements.

1.6. The process flow is monitored and evaluated for continued effectiveness via statistical data compiled and analyzed per procedures for Statistical Techniques.

1.7. Personnel implicated in the process flow are adequately trained to meet specified servicing requirements per procedures for Training.

2. Validation of processes for production service provision

2.1 The need for work instructions and workmanship standards for a given process is determined on the basis of the following considerations:

Importance of the process

: Work instructions are desirable for processes that are critical to our operation.

Complexity of the process

: Work instructions are desirable for more complex processes.

History of quality problems: Work instructions may be developed for processes that have a history of quality problems, especially when these problems can be associated with the lack of adequate instructions.

2.2 The need for work instructions for other than order fulfillment processes is determined on the basis of the importance and complexity of the process or task; the level of education, experience and training of personnel; and the degree and depth of the instructions already provided in the quality manual and operational procedures.

3. Issue and authorization

3.1 Work instructions are normally issued by the President, Vice President of Operations, or Vice President of Sales. However, Quality Assurance or Production Supervisor may issue work instructions and workmanship standards, regardless of where they are used.

4. Format, control and distribution

4.1 Work instructions can be in the form of electronic procedures.

4.2 Irrespective of their format, work instructions are electronic and located with the electronic user forms they are associated with.