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| QMS Operational Procedure |
QOP-56-01 |
|
| Section 5.6 | Section Revision: B | Revision Date: 2/3/2014 |
| Management Review | ||
| Approved By: Todd Gifford | Date: 7/12/2010 | |
I. PURPOSE
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for scheduling, conducting, and recording management reviews of the quality management system.
II. APPLICATION
This procedure applies to all activities comprising the quality system, and in particular those named in ISO 9001:2008 Standard 5.6.2, Review input.
This procedure directly concerns the top executive management.
III. PROCEDURE
1. Frequency and Scheduling
Quality performance and the quality management system are reviewed by the executive management twice per year, at minimum. The President determines the actual date for the review, coordinating with participating managers.
2. Attendance
Attendance required to qualify as a Management Review meeting includes, at a minimum: Three out of the following people: President, CEO/Treasurer, Vice President-Sales, Vice President of Operations, and Chairman of the Board of Directors.
3. Agenda
3.1 The agenda for management review meetings is prepared by the President. It is distributed to the participating managers at the meeting, or shortly before the meeting. At a minimum, the agenda covers all items listed in Clause 4 of this procedure, Review input.
4. Review input
4.1 At a minimum, following information and data are presented for review:
Action items from last meeting:
Status of action items from previous meeting. Items which are not completed are carried on as continuing actions, and are recorded as such in the minutes of the meeting.
Resources:
Review of adequacy and allocation of resources, including capital equipment needs, staffing levels.
Resource Requirements Review
Measurement Systems Analysis Review (MSA)
5S Systems Review
IT Systems Projects Completed and Future Review
Process performance and product conformance:
Review of quality performance data. These include rates or process and product nonconformities, on-time delivery performance, supplier quality performance, and productivity data.
Internal quality audits:
Review of results of internal quality system audits. This includes summaries of results for the cycle, frequencies of audit findings against particular elements of the quality system, and discussion of particularly important findings.
Corrective and preventive actions:
Review of most important corrective and preventive actions implemented through the period, and the status of pending actions.
Customer feedback and complaints:
Review of customer feedback and complaints, including analysis of trends for particular categories, as defined in Procedure QOP-72-02.
Customer satisfaction:
Review of customer satisfaction data and trends, as defined in Procedure QOP-82-01.
Vendor Performance:
Review of significant vendor quality performance issues.
Training:
Review status of training programs and the effectiveness of training provided. This includes correlation of training with quality and productivity performance trends in corresponding areas.
Continual improvement:
Review of data demonstrating progress toward achieving continual improvement goals, and reviews current and completed improvement projects.
Changes that could affect the quality system:
Review/discussion of any process, capacity, or other operational or organizational changes that affect the quality system; and proposes specific actions to update or modify the system in response to these changing circumstances.
4.2 In addition to the topics listed above, management review may also consider such issues as cost of quality and non-quality; integration of the quality system with other operations and activities; market and customer response to the quality effort; and any other such issues related to the quality management system.
5. Quality policy and quality objectives
5.1 An important role of management reviews is to determine progress toward fulfilling the quality policy and achieving quality objectives.
5.2 Quality objectives established through the review period are systematically evaluated to assess progress. Objectives that have been achieved may either be upgraded to a higher performance level, or be closed out to free resources for improvement in another area.
5.3 When objectives are not achieved on time, the review investigates and determines causes for the failure to achieve the objectives. Depending on the nature of the objective and causes for failure to achieve it, the top management may decide to drop the objective, reduce its scope or level, reassign responsibilities and/or allocate additional resources, or extend the due date for achieving the objective. Any decisions regarding quality objectives are recorded in the minutes of the review.
5.4 New objectives are established where it is necessary to improve performance or quality system to fulfill the quality policy or other organizational goals or aspirations. New objectives are documented in the minutes of the review.
5.5 The principal quality policy is also reviewed to ensure its continuing relevance. The policy is changed when the goals expressed in the policy have been achieved, or when changes within or outside the company render the policy inadequate or inappropriate.
6. Review output
6.1 Management reviews are concluded with actions related to:
Improvement of the quality management system,
Improvement of quality performance, and
Improvement of products and/or services to better meet customer requirements and increase customer satisfaction.
6.2 These improvement actions are often formulated as quality objectives with specific measurable targets, due dates, assignments of responsibilities, and allocation of resources for their implementation.
6.3 Management review output is documented in the minutes of the review meeting, in QF-56-01. Action items are highlighted or are placed under a special heading to ensure that they are easily identifiable. Whenever applicable, action items include assignment of responsibility, timeframe, and allocation of resources for implementation of the action.
7. Record
7.1 Minutes of management review meetings are prepared by the President in electronic form QF-56-01, and are distributed to the attending and, if any, absent managers. The minutes and other documents associated with the review are confidential. The location and retention period for management review records are specified in Operational Procedure QOP-42-03, Control of Quality Records.
ASSOCIATED DOCUMENTS
QF-56-01-01 Quality Form: Management Review Minutes
QF-56-01-02 Quality Form [Cedar Rapids Location/Shared]: Statistical Data For Management Review
QF-85-01-01 Quality Form: Employee Feedback/Concern Form
QF-72-02-02 Quality Form: Online Customer Feedback/Complaint Form
QF-72-02-01 Quality Form [Cedar Rapids Location]: Call Report Form
QOP-62-01 Operational Procedure: Training and Awareness
QOP-72-02 Operational Procedure: Customer Feedback and Complaints
QOP-82-01 Operational Procedure: Customer Satisfaction
QOP-82-02 Operational Procedure: Internal Quality Audits
QOP-85-01 Operational Procedure: Continual Improvement
QOP-85-02 Operational Procedure: Corrective and Preventive Action