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| Quality Manual |
5 – Management Responsibility |
|
| Section 5.5 | Section Revision: A | Revision Date: 7/12/2010 |
| 5.5 – Organization and Communication | ||
| Approved By: Todd Gifford | Date: 7/12/2010 | |
GENERAL POLICY
Functions and their interrelation within the company are defined and communicated.
Executive management appoints a management representative of the Dee Electronics organization responsible for establishment and maintenance of the quality system, and for reporting to the executive management on the performance of the system.
Issues regarding the quality system are communicated internally though distribution of pertinent documents, meetings, training and awareness programs, and management reviews.
PROCEDURAL POLICIES
The Responsibility and Authority for overall administration of Dee Electronics quality activities are shared by the Executive Management: the President and the CEO/Treasurer.. The associates of Dee Electronics have the responsibility to carry out all quality activities in support of its quality policy, quality system documentation and customer requirements. Each associate has been granted appropriate authority in order to meet specified requirements.
Departments, groups and functions within the company, and their interrelations, are defined in the Dee Electronics Quality Manual, Quality Operations Procedures, and Organizational Chart.
MANAGEMENT RESPONSIBILITY
1. Quality Policy – A company quality policy has been established by executive management identifying quality system goals, objectives and commitment to customer expectations. This policy has been communicated to all employees and is maintained as the highest priority within the company. Each associate understands his or her role.
2. Responsibility and Authority – The responsibility, authority and interrelation of personnel who manage, perform and verify work affecting quality has been defined and documented, particularly for personnel who need the organizational freedom and authority to:
- Initiate action to prevent nonconformities relating to product, process and quality system,
- Identify and record any problems relating to the product, process and quality system,
- Initiate, recommend or provide solutions through designated channels,
- Verify the implementation of solutions,
- Control further processing or delivery of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
3. Resources – Resources required to complete quality system activities are identified during management review and adequate resources are provided, including assignment of trained personnel for management, performance of work and verification activities, including internal quality audits.
- Training will ensure the availability of qualified people to perform management, distribution and verification activities.
- Team Members with input to the adequacy of resources are invited to submit their suggestions and/or concerns to executive management by way of the Employee Concern Form posted on the Internet Site.
4. Management Representative – The President has been appointed MR by the QSC and executive management. The MR has been granted full authority for establishing, implementing, maintaining and reporting on quality assurance system activities. The MR is also responsible for promoting awareness of customer requirements throughout the organization.
5. Management Review – The MR carries out scheduled Management Review meetings with executive management at defined intervals. These reviews determine the effectiveness and suitability of the implemented quality system requirements. Minutes of these review meetings are maintained as records.
INTERNAL COMMUNICATION
Internal communication regarding the quality system flows two ways:
1. The management communicates to the organization the quality policy and objectives; customer and regulatory requirements; product and process specifications; verification and validation requirements; and instructions on how to implement and use the quality system.
2. The organization communicates to the management information and data regarding customer needs and expectations, customer satisfaction, quality performance, the effectiveness of the quality system, and opportunities for improvement.
The information is communicated through manuals, procedures, instructions, quality records, reports, etc.; and through training, on-the-job instruction, and meetings. Operational Procedures QOP-42-01, Quality System Documentation; QOP-42-02, Control of Documents; and QOP-62-01, Training and Awareness, regulate these activities.
5. Management review meetings have a special role in ensuring proper communication between the top management and the organization. The meeting provides the framework for the organization to report on the status of quality-related issues and activities, and for the management to formulate policies and directives to change and/or improve the quality system. This process is defined in Operational Procedure QOP-56-01, Management Review.
6. The President has the overall responsibility for ensuring that all pertinent documents, reports and records are distributed to appropriate departments and functions, and that information and data about quality performance and the effectiveness of the quality system are reported to the top management.
ASSOCIATED DOCUMENTS
QOP-56-01 Operational Procedure: Management Review
QOP-62-01 Operational Procedure: Training and Awareness
QOP-42-01 Operational Procedure: Quality System Documentation