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Quality Manual	6 – Resource Management
Section 6.2	Section Revision: A	Revision Date: 7/12/2010
6.2 – Human Resources; Competence, Awareness, and Training
Approved By: Todd Gifford		Date: 7/12/2010

GENERAL POLICY

Dee Electronics identifies personnel training needs, provides required training where applicable, and evaluates the effectiveness of the training provided. Personnel performing work affecting conformity to product requirements, specific tasks, operations, and processes are qualified and competent on the basis of appropriate education, experience, skills and training. Employees are made aware of the relevance and importance of their activities and how they contribute to the achievement of quality objectives. Records of personnel qualifications and training are maintained.

PROCEDURAL POLICIES

1. Identification of training needs and awareness programs

1.1 The President is responsible for identifying training needs and awareness programs, where applicable, such as: general orientation, rules and regulations, quality system, safety, and other company-wide systems and issues to achieve necessary competence.

1.2 Executive Management and supervisors are responsible for identifying competency requirements and training needs in their departments.  Departmental training is primarily focused on increasing the level of skills in operating equipment and processes, and so forth.

1.3 In addition, training needs are often identified in response to corrective or preventive action requests (CARs), as nonconformities may be caused by inadequate training.

2. Awareness and training programs

2.1 Dee Electronics provides, or supports, the following categories of company-wide and departmental training and awareness programs:

General orientation and quality system awareness training

– Explains what Dee Electronics does and how the quality system works to ensure quality.  Provided to all employees when they are hired.

Safety training

– Instructs in safe working practices, use of personal protective equipment, first aid, etc. Provided to all employees when hired, as appropriate to their position.

Use of company systems

– Explains systems pertinent to the person’s position.

External training

– External seminars, conferences, and courses. Provided to individual employees on as-needed basis.

Self-study

– Reading magazines, books, and reports.  Provided to individual employees on an as-needed basis.

Skill training

– departmental training in specific skills. Often provided as on-the-job training.

2.2 Operational Procedure QOP-62-01, Training and Awareness, describes in detail the training and awareness programs provided by Dee Electronics.

3. Effectiveness of training

3.1 Effectiveness of training is evaluated using the following approaches:

Performance evaluation of trained employees, via annual performance assessments

Review of the overall performance in areas relevant to particular training programs;

Consideration of competency and training when investigating causes of quality system failures and product or process nonconformities; and

A global review of all training and awareness programs, conducted within the framework of management reviews of the quality system.

Operational Procedures QOP-62-01, Training and Awareness, and QOP-56-01, Management Review, prescribe more specific methods for evaluating particular categories of training and awareness programs.

4. Training records

4.1 Training records are established for all types of training.

ASSOCIATED DOCUMENTS

QOP-62-01 Operational Procedure: Training and Awareness

QOP-56-01 Operational Procedure: Management Review