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QMS Operational Procedure	QOP-62-01
Section 6.2	Section Revision: A	Revision Date: 7/12/2010
Training
Approved By: Todd Gifford		Date: 7/12/2010

I PURPOSE

The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for determining training needs and providing the required training where applicable, for establishing awareness programs, and for maintaining training records.

II APPLICATION

This procedure applies to training and awareness provided by Dee Electronics. This procedure concerns Human Resources and all departments that provide training for their employees who affect quality and conformity to product requirements.

The Responsibility and Authority for activities relating to this element of the standard have been assigned to the President, CEO/Treasurer, Vice President of Operations, and Vice President, Sales. Team members are charged with the responsibility to implement the procedure as written, and have been granted appropriate freedom and authority to do so.

III PROCEDURE

1. Training and awareness needs

1.1 The objective of Dee Electronics training program is to ensure that employees are familiar with relevant requirements of the quality system pertaining to their job functions; and that they possess the required knowledge and skills for performing their jobs.

1.2 Awareness programs focus on understanding the importance of customer requirements, and on the relevance of individual contributions to meeting these requirements and achieving the quality policy and objectives.

1.3 The President, CEO/Treasurer, Vice President of Operations, and Vice President, Sales have defined the knowledge and skills (competencies) required for each appropriate job category. These competencies constitute the training needs for the organization, and the training needs have been recorded on a Training Needs Matrix, Form QF-62-02.

1.4 Each individual is assessed against the Training Needs Matrix and provided any training that is absent or deficient.

1.5 Dee Electronics provides training and awareness from internal and external sources.

1.6 Employees who have been trained on the job prior to ISO Certification have been grandfathered into the Quality System and their qualifications are documented.

1.7 On the job training subsequent to ISO Certification is documented in the training record, including the content of the training, the completion date and signatures of the trainee and the appropriate Manager.

1.8 The MR maintains records of employee qualifications to perform quality-related tasks on the basis of education, training, and experience.

2. Company-wide training and awareness programs

2.1 General orientation and quality system training: The President, Human Resources, CEO/Treasurer, and Vice President, Sales provides employee orientation training to all new and existing employees. This training familiarizes employees with administrative rules, employee programs and benefits, etc.; and explains what Dee Electronics does, who our customers/suppliers are, and the quality system. At a minimum, the overview and quality system training comprises:

Dee Electronics Mission and Purpose;

Presentation of the company’s quality system;

Discussion of quality policy; and

Explanation of how individual employees can contribute to maintaining and improving the quality system.

2.3 Use of company-wide systems: Employees are trained in the use of interdepartmental systems, such as part and material coding/numbering system, bar-code system, retrieval and creation of electronic (computer) documents and records, and so forth.

2.4 External training:  External Training is evaluated on a case-by-case basis, and approved by Executive Management.

2.5 Self-study: Dee Electronics encourages personnel on all levels to read professional reports, magazines, and books.

3. Training effectiveness evaluation

The following methods and approaches are used for evaluating the effectiveness of training provided:

Performance evaluation of trained employees, via annual performance assessments.

Review of the overall performance in areas relevant to particular training programs.

Consideration of competency and training when investigating causes of quality system failures and product or process nonconformities.

A global review of all training and awareness programs, conducted within the framework of management reviews of the quality system.

ASSOCIATED DOCUMENTS

QF-62-01-01 Quality Form: Training Records

QF-62-02 Quality Form: Training Requirements Matrix

QOP-75-02 Operational procedure: Work Instructions

QOP-56-01 Operational procedure: Management Review