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QMS Operational Procedure	QOP-72-01
Section 7.2	Section Revision: B	Revision Date: 12/21/2015
Order Processing
Approved By: Todd Gifford		Date: 7/12/2010

I PURPOSE

The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for processing and review of customer orders.

II APPLICATION

This procedure applies to all customer orders.  This procedure concerns Sales, Warehouse, and Quality Assurance departments.

III PROCEDURE

1. Dee Electronics’ sales activities generates interest in new orders and products.

2. Sales contacts receive customer inquiries by phone, fax, mail, or electronic mail.

3. Sales and Operations management  review the inquiries and product requirements and prepare a quote.

4. After reviewing material availability, costing, delivery dates and all other customer requirements, the President, CEO/Treasurer, or Vice President of Sales sign off on the quotation.  The quotation is then communicated to the customer either verbally or in writing.

5. When the customer responds there may be changes to the quotation.  Sales will resolve any such differences with appropriate parties prior to accepting an order.

6. Received orders are verified to the quotation for cost, quantity, and any special requirements and entered using DBA system.

• If a PPAP or 1st Article Approval is required, the PPAP/1st Article Procedure/flowchart is followed in conjunction with all other applicable procedures

7. Sales contacts verify that requirements not specified by the customer, but necessary for intended or specified use, and requirements dictated by laws and regulations are known.

8. Changes to orders are received and authorized by Sales, Sales management, or the President, CEO/Treasurer as necessary. Authorized changes to the orders are updated to reflect the changes.

9. The completed quotation, order, and sales invoice are quality records.  See QOP-42-03 for retention details.

ASSOCIATED DOCUMENTS

QF-72-01-01 Form (DBA Form #SO-A): Order Entry Form

QF-72-01-02 Form: Quotation Form

QF-72-01-03 Form (DBA Form #SO-E): Invoicing Form

QF-72-01-04 Form (DBA Form #AR-A): Customer Master Database/Form

QF-72-01-05 Form (DBA Form #SO-A): Part Customer Special Handling Instructions Database/Form