If this document is printed or copied, it is an uncontrolled document

QMS Operational Procedure	QOP-75-01
Section 7.5	Section Revision: A	Revision Date: 7/12/2010
Operations Control
Approved By: Todd Gifford		Date: 7/12/2010

I  PURPOSE

The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for managing customer orders.

II  APPLICATION

This procedure applies to customer orders for parts.  The order fulfillment process at Dee Electronics begins with the receipt of customer order and ends when product is shipped in accordance with customer requirements.

The overall Responsibility and Authority for activities related to this element of the standard have been assigned to the President.   Team members are charged with the responsibility to implement the procedure as written, and have been granted appropriate freedom and authority to do so.

III  PROCEDURE

1. The servicing method of Dee Electronics is identified on the following Process Flow Chart.

 

2. Modifications of the Process Flow Chart may be suggested via the Team Member Concern Form and are handled per procedures for Corrective and Preventive Action.

3. Appropriate equipment provisions (e.g., information systems, scanning equipment, and scales) are selected by the President to meet process flow requirements and ensure that customer requirements are adequately defined and fulfilled. Such equipment is utilized and maintained per Dee Electronics and manufacturer’s instructions, as applicable.

4. New equipment additions may be suggested via the Team Member Concern Form and are handled per procedures for Corrective and Preventive Action.

5. The President, Vice President of Operations, and Vice President, Sales ensures that all personnel implicated on the Process Flow Chart maintain a suitable, safe, organized, and clean work environment.

6. The President ensures that all personnel implicated in the process flow follow documented procedures and customer specified packaging requirements.

7. The process flow is monitored and evaluated for continued effectiveness via statistical data compiled and analyzed per procedures for Statistical Techniques.

8. Personnel implicated in the process flow are adequately trained to meet specified servicing requirements per procedures for Training.

Associated Documents

QOP-75-02 Operational Procedure: Work Instructions

QOP-75-03 Operational Procedure: Product Identification and Traceability

QOP-82-04 Operational Procedure: In-process Inspections

QOP-82-05 Operational Procedure: Final Inspection