2008-QM 8.1 – Planning for Monitoring and Measurement

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Quality Manual

8 – Measurement, Analysis, and Improvement
Section 8.1 Section Revision: B Revision Date: 2/3/2014
8.1 – General / Planning for Monitoring and Measurement
Approved By: Todd Gifford Date: 7/12/2010

GENERAL POLICY

Measurement and monitoring activities required to assure conformity to product requirements, ensure conformity to the quality management system, and to continually improve the effectiveness of the quality management system are planned and defined. When applicable, statistical techniques are used for analyzing measurement data in addition to exception reporting and other types of reporting.

PROCEDURAL POLICIES

1. Planning

1.1 Measurement and monitoring activities to assure conformity of the Quality Management System are defined in this manual in Section 8.2, Measurement and Monitoring, and in several operational procedures referenced at the end of this section.

1.2 The effectiveness of the quality system is monitored by internal audits and by measuring quality performance and customer satisfaction. Results of these activities are reported to the top management and are used to identify opportunities for improvement. Activities related to internal audits and to measuring customer satisfaction and quality performance are further defined in this manual in Sections 8.2.

2. Statistical techniques

Dee Electronics identifies the need for statistical techniques necessary for establishing, controlling and verifying process capability and product characteristics. Dee Electronics establishes and maintains documented procedures to implement and control the application of identified statistical techniques.

  1. Dee Electronics gathers the following data from Corrective Action, Preventative Action, and Measurement Systems Analysis (MSA):
    1. Internal and external audit results.
    2. Customer Feedback.
    3. Team member Feedback.
    4. Corrective and preventive actions.
    5. Quality performance of subcontractors.
    6. Surveys.
    7. Supplier Quality/Performance Measurement Reports provided by Customers.
    8. Dee Performance Reporting on key customer satisfaction metrics as developed internally based on our data.
    9. Customer Sales Growth/Decline Reporting
    10. Statistical studies (e.g. Gage R&R) are conducted where feasible to analyze the variation present in the results of each active category of measuring and test equipment.
  2. Data is compiled and analyzed for trends that might merit preventive action.  Analysis includes, but is not limited to: Analysis of Root Cause Category Statistics and Trends, Customer Complaint Corrective Actions, Statistical analysis of Supplier Corrective Actions and causes, and Employee and Supplier complaints.
  3. The President, CEO/Treasurer, Vice President of Sales and Vice President of Operations select data analysis methods and provide training in the use of specific analytical methods as necessary.
  4. Analyses are presented in Management Review Meetings where the usefulness of the data and the appropriateness of the methods used are evaluated.

ASSOCIATED DOCUMENTS

QF-81-01-01 Measurement Systems Analysis Log

QOP-82-01 Operational Procedure: Customer Satisfaction

QOP-82-02 Operational Procedure: Internal Audit

QOP-82-04 Operational Procedure: In-process Inspections

QOP-82-05 Operational Procedure: Final Inspection

QOP-74-03 Operational Procedure: Verification of Purchased Product