If this document is printed or copied, it is an uncontrolled document
| Quality Manual |
8 – Measurement, Analysis, and Improvement |
|
| Section 8.3 | Section Revision: A | Revision Date: 7/12/2010 |
| 8.3 – Control of Nonconforming Product | ||
| Approved By: Todd Gifford | Date: 7/12/2010 | |
GENERAL POLICY
Nonconforming product is identified, documented, evaluated, and prevented from being used or shipped. Appropriate actions are taken when product nonconformity is identified after delivery. When appropriate, corrective and preventive actions are implemented to prevent recurrence of identified nonconformities.
The quality system described in this section of the Quality Manual conforms to the requirements of the ISO 9001:2008 standard: Element 8.3 – Control of Nonconforming Product.
1. RESPONSIBILITY AND AUTHORITY (R&A)
The R&A for carrying out quality system activities related to this element have been assigned to the President. All associates have the responsibility to carry out their work assignments in accordance with the quality policy and quality system documentation. The associates have been granted appropriate authority to complete the activities assigned in order to meet specified requirements.
2. CONTROL OF NONCONFORMING PRODUCT
Dee Electronics has established and maintains documented procedures to ensure that nonconforming product is prevented from unintended use or installation. This control provides for identification, documentation, evaluation, segregation, disposition of nonconforming product, and notification to the functions concerned.
2.1 Review and Disposition of Nonconforming Product – Dee Electronics has defined the responsibility for review and authority for the disposition of nonconforming product. Nonconforming product is reviewed in accordance with documented procedures. Where applicable, it may be reworked to meet the specified requirements, accepted without repair by concession, rejected/returned, or scrapped. Dee Electronics does not do Repair. When nonconforming product is corrected, it is subject to re-verification to demonstrate conformity to the requirements. Records of the nonconformities and actions taken, including concessions obtained, are maintained per 4.2.4.
2.2 Where required by contract, the proposed use of product which does not conform to specified requirements is reported for concession to the customer or customer’s representative. The description of the nonconformity that has been accepted is recorded to denote the actual condition. Reworked product is reinspected in accordance with documented procedures.
3. PRODUCT RETURNS
3.1 When product nonconformity is detected by the customer after delivery or use has started, the customer is instructed to return the product, and a Return Authorization/Corrective Action (RMA/CAR) is issued by Inside Sales (Customer Service).
3.2 When product nonconformity is detected internally after delivery or use has started, customers are informed and instructed what to do with the product via RMA/CAR.
ASSOCIATED DOCUMENTS
QOP-83-01 Operational Procedure: Control of Nonconforming Product
QOP-74-03 Operational Procedure: Verification of Purchased Product
QOP-82-04 Operational Procedure: In-process Inspections
QOP-82-05 Operational Procedure: Final Inspection