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| Quality Manual |
8 – Measurement, Analysis, and Improvement |
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| Section 8.4 | Section Revision: A | Revision Date: 7/12/2010 |
| 8.4 – Analysis of Data | ||
| Approved By: Todd Gifford | Date: 7/12/2010 | |
GENERAL POLICY
Dee Electronics collects, compiles and analyzes information and data required for evaluating the suitability and effectiveness of the quality system and for identifying opportunities for continual improvement.
PROCEDURAL POLICIES
1. General
1.1 Data and information recorded in quality records are compiled and analyzed periodically to determine trends in the performance and effectiveness of the quality system and to identify opportunities for improvement.
1.2 The President is responsible for coordinating these activities, and for reporting conclusions and trends to the executive management team. This is usually done within the framework of management reviews of the quality system, in accordance with Operational Procedure QOP-56-01, Management Review.
2. Scope
Following categories of information and data are recorded, compiled and analyzed:
2.1 Conformity to product and customer requirements:
On-time delivery performance – recorded in delivery performance reports
2.2 Suppliers:
Supplier quality performance – recorded in subcontractor/vendor quality performance files (Procedure QOP-74-01)
2.3 Customers:
Customer satisfaction levels – recorded in Management Review minutes (Procedure QOP-82-01) and evaluated for trends by executive management.
Customer complaints – recorded in Internal Audit/Management Corrective and Preventive Action Form (Form QF-82-02-01) and evaluated for trends by executive management.
2.4 Quality System:
Effectiveness of training – recorded in training evaluation reports (Procedure QOP-62-01) and evaluated for trends by executive management.
Effectiveness of quality system – recorded in internal audit reports (Procedure QOP-82-02) and evaluated for trends by executive management.
ASSOCIATED DOCUMENTS
QOP-56-01 Operational Procedure: Management Review
QOP-85-01 Operational Procedure: Continual Improvement